Four million payday and home loan customers from Provident, Greenwood and Satsuma must request repayments NOW
MORE than four million payday and home loan customers are being asked to request any repayments that may be owed to them.
If you were mis-sold a loan by Provident, Greenwood, or Satsuma, you might be in line for compensation, even if you’ve already paid it back.
Some home loans from Provident and Greenwood, payday loans from Satsuma, and collateral loans from Glo were mis-sold to cash-strapped borrowers who couldn’t afford them.
Thousands of borrowers had their repayments written off late last year after Provident shut down its home loan business.
Now, lenders are offering payments under a borrower repayment program – even if they paid off their debts years ago.
Customers who mis-sold loans at unaffordable rates have just weeks left to claim a share of a £50m compensation pot.
The claims window closes at the end of February and it is best to apply as early as possible.
Here’s what you need to know:
What compensation can I get?
You’re unlikely to get back as much as the company owes you, but it could still be hundreds.
And you may also have bad marks on your credit report.
Debt Camel Blogger Sara Williams told The Sun: “The provident loans were only meant to be used for short-term borrowing – that’s why the interest rate was so high.
“But Provident did not do proper checks on borrowers. Hundreds of thousands of people have borrowed continuously from Provident for years.
“They have a good chance of having their ‘unaffordable loan’ application confirmed – even if they made all the repayments on time.
“If you win, you’ll get some of the interest you paid back – it’s worth applying.”
If you took out a loan from Provident, Satsuma, Greenwood or Glo between April 6, 2007 and December 17, 2020, you may be eligible for a refund.
How much you get back will depend on how much you borrowed and for how long, as well as how many other people are asking for repayment.
The money will be distributed after the redemption program closes at 5 p.m. on February 28, 2022.
Payment will not be immediate, however, as each claim will be assessed individually.
Where can I request my refund?
If you think you have received an unaffordable loan from Provident, Satsuma, Greenwood or Glo, visit schema.providentpersonalcredit.com.
You can submit a complaint online or by calling 08000 568 936 – or you can download a form to submit.
Filing a complaint is free.
But beware of claims companies that say they’ll do this on your behalf, as they’ll take some of the money you recover – and it’s easy to do it yourself anyway.
You will need a Program ID to submit your application, which should have been emailed or mailed to you.
Call the number above if you don’t have it.
You won’t need your loan details to make the claim, Sara says, but you may need to show proof of defaults or county court judgments.
These will be on your credit report if it’s within the last six years.
It’s best to make a claim as soon as possible – just in case there is a problem submitting information close to the deadline.
What else should I keep in mind?
Sara also advises you to file a claim again if you have already been refused for a refund or accepted a small amount.
This is because lenders have dismissed too many complaints before.
Her Complaints Guide also points out that you can make a claim if you paid the loan on time, in default, or if the loan was sold to a debt collector.
None of the four companies are currently lending to new customers.
If you are a former customer of The Money Shop, Payday UK or Payday Express, you could be compensated today (January 14) or Monday.
And if you think one of the still-operating lenders may have wrongfully sold you an unaffordable loan, here’s how to file an affordability complaint.
We pay for your stories!
Do you have a story for The Sun Online Money team?